FAQS

SHIPPING

Do you ship worldwide?

Yes, we ship worldwide. we ships to most of 100 countries. And we are working on expanding the shipment regions. If you are not clear about shipment, please send an email to support@jisulife.com.cn for enquiry.

Is free shipping on JISULIFE products?

Yes, we provide free shipping on JISULIFE products if you purchase on JISULIFE Shopify Official Store.

How long will it take to get my package?

The general packages will take 15-20 days for shipping. If your package is affected by force majeure, please send email to support@jisulife.com.cn for help. 

How can I track my order?

We will provide you with tracking information after shipping with SMS. You can click this link and insert your tracking number and carrier to track your order. 

ORDERS AND RETRUNS

Is there a warranty on my product?

Yes, there' s a one-year warranty for your JISULIFE Products. Within a year, if the original manufacture of the material or workmanship of the product is defective, JISULIFE will (at its sole option) repaire or replace the product at no charge with the same or comparable product. Products and parts replaced under this warranty become the property of JISULIFE and are not returned to you. If products and/or parts require service after the warranty period expires, you must pay all labor and parts charges. Warranty coverage terminates if you sell or otherwise transfer the product.

Is there a return policy on my product?

Yes, we have a 30-day return policy for any reason, which means you have 30 days after receiving your item to request a return and a full refund. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

What payment methods are accepted?

  We support credit cards and Paypal for payment. If you have questions about payment, please send an email to support@jisulife.com.cn for consulting.

How can I cancel my order or change the color ?

Please email support@jisulife.com.cn as soon as possible if you wish to change color or cancel your order. We will do our best to honor your request. However, if your package has already been dispatched, we will be unable to deal with your request(s).

Do I need an account to place an order? 

An account is not needed to place an order. However, your email address or mobile number will be needed to place an order, to keep you informed on the status of your order.

INQUIRIES

Where can I buy?

How is the Jisulife portable bladeless NeckFan?

Jisulife portable bladeless NeckFan is satisfied by our customers because of stronger airflow and more comfortable design. This neckfan has just about everything you'd want from a personal air conditioner that rests comfortably around your neck and provide airflow to keep your temperature more manageable. It has a lightweight bladeless design, dual-turbine motor, 3 wind speeds, 78 wind outlets, good battery life, and a comfortable band for all-day use. 

COOPERATION

How can I join Affiliate program?

Please click this page to join our affiliate program or send an email to affiliate@jisulife.com for enquiry.

How can I apply for the influncers' club?

Please click this page to apply for it or send an email to pr@jisulife.com.cn for enquiry.

GIVEAWAYS/INSIDER TESTING

How I keep updated about your giveaways?

You can subscribe to us to get the newest news and know about our activities from the calendar page.

How to join the insider testing and get free products?

You just need to submit your application here to let us know your testing plan. Then we will reply to you in a week.

MY ACCOUNT

How can I get an account?

You can go to jisulife.com and go to "My Profile" , then click "Create an Account" to register and you will get an account. You will be allowed to react and comment with our insiders.

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