Returns & Refunds Policy

Returns Policy

We stand by our product and offer a 30-day money-back guarantee.

If you are not fully happy with the goods you have received, you can return them to us within 30 days of receiving your order.

To be eligible for returns,

Products must be undamaged. 

Products must be not used.

How do I return my items?

You have up to 30 days to start your return from the moment you receive the item. Please include the original packaging with your return.

PLEASE NOTE

We offer free returns for the following countries: US
1)If your country is NOT listed here you will be responsible for the cost of your return.
2)Items from different orders can be returned within the same package.
3)Please DON'T return any damaged goods unless you're told to by a member of our support team. If you do this, it will delay us resolving your issue.
4)For non-quality related return claims, customer will cover the return shipping cost. 

FOLLOW THESE STEPS TO REGISTER YOUR RETURN

You can send the following information to the support@jisulife.com email address


1)Your name 

2)Order number 

3)Site photo of the product 

4)Reason for return customer service after receiving the information


We will verify the information with you as soon as possible and refund the goods within 48 hours of receiving the information. 

Received a faulty item?

We're sorry to hear you have received a faulty items. We will be able to facilitate a free return for you if this is needed regardless of your location. So that we are able to assist you in the best way possible please contact our support team through support@jisulife.com with the following info:

1)Your name

2)Order number

3)Take product photos

4)Describe the problem that occurred with the product


JISULIFE is an integrated lifestyle innovating team that designs remarkable gadgets to inspire and elevate their life.